Refund policy
Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return under our 30-day return policy, your item must be in the same condition in which you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or other proof of purchase.
To start a return, please contact us at novairestudio14@gmail.com.
After your return request has been approved, we will provide you by email with the return address and detailed instructions on how and where to send your package.
Please do not send your return before contacting us.
Where applicable, we may also provide a return shipping label.
Items returned to us without first requesting a return may not be accepted.
For any questions regarding returns, please contact us at novairestudio14@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.
Please provide your order number and, where possible, photographs showing the issue so that we can evaluate the problem and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products may not be eligible for return, including:
- products made to your specifications or clearly personalized;
- perishable goods;
- sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed;
- hazardous materials, flammable liquids, or gases;
- gift cards, where permitted by applicable law.
Please contact us at novairestudio14@gmail.com if you have any questions about the return eligibility of a specific product.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Sale Items
Sale or discounted items remain subject to any mandatory return or withdrawal rights provided by applicable consumer law.
Any additional voluntary return rights offered by NOVAIRE may be subject to the conditions described in this policy.
Exchanges
The fastest way to receive a different product, size, or color is to return the item you already have and, once the return has been approved, place a separate order for the new item.
If you received an incorrect or defective product, please contact us before placing a new order.
European Union – 14-Day Right of Withdrawal
If your purchase is covered by European Union consumer protection law, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason.
To exercise your right of withdrawal, please contact us at novairestudio14@gmail.com and clearly inform us of your decision to withdraw from the purchase.
After contacting us, we will provide you by email with the appropriate return address and return instructions.
The statutory right of withdrawal is separate from our voluntary 30-day return policy and is not limited by it.
You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling the goods beyond what is necessary for such inspection.
The statutory right of withdrawal may not apply to certain products, including goods made to the consumer’s specifications or goods that are clearly personalized, as well as other exceptions provided by applicable law.
Unless we have agreed to cover the cost of return shipping or applicable law requires otherwise, you may be responsible for the direct cost of returning an item under the statutory right of withdrawal.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund.
Your bank, credit card provider, or payment service provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
novairestudio14@gmail.com
Contact
For questions regarding returns, exchanges, damaged products, return addresses, or refunds, please contact us at:
novairestudio14@gmail.com